Client Commitment
Whether you visit for 2 hours or 2 months, you deserve the best experience we can offer - delivered above and beyond our promises.
Every client is unique. Whether you are here for 2 hours or 2 months, an individual traveller, a trainee guide or a long-term tourism partner, you deserve the best we can offer. We aim to deliver above and beyond our promises, and to have fun along the way.
- Aim to deliver above and beyond our promises
- Long-term relationships built on trust, openness and honesty
- Operations planned for self-sufficiency to an Arctic standard
- Multiple channels for client feedback, reviewed regularly
Long-term relationships
Happy return customers validate our ethos and raise the value of our product, and the region, for the tour operators who bring guests here. We build long-term relationships on trust, openness and honesty, and welcome feedback at every level as our quality assurance and driver of development.
Prepared for the Arctic
Be prepared for severe, changeable weather in an inhospitable and potentially dangerous environment. Clients and staff alike must know their capabilities, the dangers the Arctic poses and how to act, so activities are planned with safety in mind and without expecting a rescue service, backed by sound planning, Arctic-standard equipment and trained personnel.
Always listening
Suggestions on our responsible travel philosophy, or anything else, reach us through frontline employees and client-liaison people on safari, tour leaders, feedback questionnaires, our website's guestbook, travel forums and Facebook pages, all reviewed regularly for trends.
Ready when you are
Real wilderness, 200+ huskies, eighteen winters in.